Warranty & Returns

RETURN SHIPMENTS: CUSTOMER RESPONSIBILITY

At Max Guitar Store, we value transparency and fairness when handling returns. As a
general rule, the customer is responsible for return shipments, their costs and
ensuring items are returned in their original condition. Below at the different icons
you’ll find all the info necessary. Below that are the details of our return shipment
policy:

CUSTOMER RESPONSIBILITIES

1. Shipping Costs:
For returns due to personal preference or a change of mind, customers are
responsible for covering shipping costs. This includes items exchanged under
our 14-day exchange guarantee. Go to the Exchange & return icon to learn
all about the subject.

2. Item Condition:
-  Returned items must be in their original condition, with all packaging,
accessories, manuals, and proof of purchase included.
- Items not meeting these criteria may be subject to restocking fees or
refusal of the return.
- Special orders, consumables (strings, picks, etc.), and in-store tested
items cannot be returned unless defective.

3. Packaging and Documentation:
Items must be carefully packaged to prevent damage during transit. Ensure
the return includes the assigned Return Merchandise Authorization (RMA)
number and any required documentation.

WHEN MAX GUITAR COVERS RETURN SHIPPING
We will cover return shipping costs only in these cases:

- The item is defective or has a manufacturing issue covered by warranty.
- The item was delivered incorrectly (wrong product or model).
- The item was damaged during shipping to you (please report this immediately
upon receipt).

IMPORTANT NOTES

- Returns must be approved by our team, and an RMA number must be issued
before shipping the item back. You can request a return below (here)

- When you choose for an exchange or for store credit or voucher we will not
charge any return costs.

 - Items damaged during return shipping due to improper packaging or handling
will not be eligible for refund or exchange.

- Any shipping costs incurred by Max Guitar for defective or incorrect items will
not apply to cases of buyer error or preference returns.

For assistance or to request an RMA number, please contact us at
shipping@maxguitarstore.com